Política de Envio

Shipping Confirmation

Once the order is shipped, you will receive a confirmation email with the tracking number.

We recommend regularly checking the tracking to stay updated on your delivery status.

Shipping Delays

Lusofootjersey is not responsible for delays caused by:

• Customs processes in the destination country;
• Strikes or interruptions in transportation services;
• Natural disasters or unforeseen circumstances beyond our control.

Lost or Stolen Packages

If the tracking status indicates the package was delivered, Lusofootjersey is not responsible for lost or stolen packages.

In such cases, we advise customers to check with neighbors or contact the carrier directly.

Incorrect or Incomplete Addresses

Lusofootjersey is not responsible for undelivered orders due to incorrect or incomplete addresses provided by the customer at checkout.

In case of an invalid address, the carrier does not return the package for international shipments. In such cases, the order is considered lost and may be destroyed by customs authorities or the logistics operator.

The responsibility to provide correct delivery information always lies with the customer.

Pickup Point Deliveries

If delivery fails and the package is forwarded to a pickup point, it is the customer’s responsibility to collect it within the timeframe indicated by the carrier.

If the customer does not collect the package within that period, it may be returned or destroyed by the carrier, without Lusofootjersey being held responsible.

Customs Retention

If the package is held in customs due to the nature of the goods or documentation requirements, the customer must cooperate with the authorities in the clearance process.

If the customer does not provide the necessary assistance, the package may be destroyed, with no right to a refund.

Address Changes After Shipping

It is not possible to change the address after the order has been shipped. Please make sure all information provided at checkout is correct.

Orders in Transit

Cannot be canceled or refunded, as the logistics process is already underway.

Return Requests

Any return must be communicated in advance via email to prontoapenas@gmail.com.

The customer is responsible for return shipping costs and any customs fees.

The returned product will be inspected and will only be accepted for refund if it arrives in perfect condition, with no signs of use and in the original packaging.

Undelivered Orders

If the order is not delivered within 40 business days after shipping, the customer should contact our support for investigation.

In cases of confirmed loss by the carrier, Lusofootjersey will reship the product at no additional cost.

Returned or Destroyed Orders

If the order is returned due to an incorrect address, refusal of receipt, or failure to collect, the customer will be responsible for reshipping costs.

If the order is destroyed by the carrier or customs due to an address error, failure to collect, or lack of customer cooperation, no refund will be issued.